Last Updated: October 8, 2026
French Quarter Kitchen™ prepares food to order for local pickup and local delivery. We do not ship prepared food. Katye Fire™ seasonings ship from the Katye Fire™ store under its own shipping policy.
Delivery, setup, and service charges, when they apply, are included in the final price we confirm in writing.
Customers are responsible for the delivery charge shown on their confirmed order.
Orders are prepared in small batches.
Plates ordered for same-day pickup must be ordered by 11 a.m. for 5 p.m. pickup. Catering and event orders need more notice, which is confirmed with your order.
Pickup times are confirmed with your order. Customers must pick up during the confirmed pickup window and provide confirmation of receipt when requested.
We hold orders 30 minutes past the selected pickup time. After that we cannot guarantee quality, and orders are held only until we close that night. Orders not picked up are not refunded, because all food is final sale.
Please call (770) 707-6700 when you arrive and we will bring your order out.
Pickup orders are final sale once prepared or marked ready for pickup.
Delivery times are estimates and are not guaranteed.
French Quarter Kitchen™ is not responsible for weather delays, traffic, holiday delays, incorrect addresses, failed delivery attempts, refused deliveries, or other issues outside of our control.
If an order is recorded as delivered, French Quarter Kitchen™ will rely on the delivery confirmation, drop-off photo, signature, or delivery record as evidence of delivery.
French Quarter Kitchen™ is not responsible for orders that are lost, taken, misplaced, removed, left out, or damaged after delivery.
Customers are responsible for entering a complete and correct delivery address.
French Quarter Kitchen™ is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete customer-provided addresses.
If a delivery fails because of an incorrect address, refusal, or the customer being unavailable, additional charges may apply to redeliver the order.
Hot and prepared food is final at the time of service. At pickup, you are welcome to check and taste your order before you leave. Any concern must be raised with French Quarter Kitchen™ before the order leaves our building, or with our driver at the time of a French Quarter Kitchen™ delivery, so we can make it right on the spot.
Once an order leaves our building, there is no refund, replacement, credit, or remake. This includes orders picked up by you or anyone you send, and orders carried by DoorDash or any other delivery or courier service.
French Quarter Kitchen™ is not responsible for the time, temperature, handling, or condition of food after it leaves our building, including food in the care of a third-party delivery service.
For pickup or delivery questions, contact hello@frenchquarterkitchen.com or call (770) 707-6700.
Please include your order number when available.