Last Updated: October 8, 2026
Welcome to French Quarter Kitchen™. These Terms and Conditions govern your use of our website, products, checkout, and services. By visiting our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use this website or place an order.
French Quarter Kitchen™ offers chef-prepared Cajun and Creole food, catering, and related food items, including digital recipes. Our products are sold for personal use, household dining, events, gifting, and approved customer purchases.
All products are subject to availability.
French Quarter Kitchen™ products are prepared, consumable food items. Because these are consumable products, all sales are final once an order is confirmed and paid.
For food safety, quality control, and product integrity reasons, we do not accept returns or exchanges after pickup or delivery.
Kitchen menu items with a fixed price are paid at checkout, and the price shown at checkout is the final price.
Items priced by the pound are weighed at pickup. For those orders, and for catering, event, and custom food orders with extras we price by hand, we confirm the final price, date, pickup or delivery details, and any deposit in writing before the order is accepted.
Catering and event orders: a 50% non-refundable deposit is due when the order is booked, and the order is not confirmed until the deposit is paid. All payment is due 5 days before the event, and there are no changes or cancellations within 5 days of the event, because the food is bought and prepped ahead. Orders placed within 5 days of the event are last-minute and carry an upcharge if we can accept them.
Every order, kitchen or catering: an order is confirmed only when payment is received. A text or a call does not confirm an order. If payment is not received, the order will not be prepared, and deposits are not refunded.
The price we confirm in writing is the final price for that order. Changes you request after confirmation, such as added items, larger quantities, a new date, or a new address, may change the final price and will be confirmed again in writing.
Orders are not accepted until the final price is confirmed and payment or the required deposit is received. Once an order is confirmed and paid, it is final sale.
French Quarter Kitchen™ products are prepared, consumable food items. For food safety, quality control, and product integrity reasons, all sales are final once an order is confirmed and paid.
Customers are responsible for reviewing the items, sizes, quantities, pickup date and time, delivery address, billing address, and final price before confirming an order.
French Quarter Kitchen™ does not accept returns, exchanges, cancellations, refunds, chargeback-based refund requests, or replacement requests for the following reasons:
Resolution
Any resolution is at the sole discretion of French Quarter Kitchen™ except where required by law.
Customers are responsible for reviewing all order details before confirming, including items selected, sizes selected, quantities selected, pickup date and time, delivery address, billing address, email address, phone number, and final price.
French Quarter Kitchen™ is not responsible for delays, missed pickups, failed deliveries, or wasted food caused by incorrect or incomplete customer-provided information.
Our food is prepared to order for pickup or local delivery. We do not ship prepared food. Katye Fire™ seasonings ship from the Katye Fire™ store under its own shipping policy.
Pickup times and delivery windows are confirmed with your order. Delivery times are estimates and are not guaranteed.
French Quarter Kitchen™ is not responsible for weather delays, traffic, incorrect addresses, failed delivery attempts, refusal of delivery, or issues outside of our control.
To help protect both the customer and the business, French Quarter Kitchen™ may record pickups and deliveries with a confirmation, a photo at drop-off, and/or a signature.
If an order is recorded as picked up or delivered, French Quarter Kitchen™ will rely on that pickup confirmation, delivery photo, signature, or delivery record as evidence of delivery.
Customers are responsible for providing a safe and accessible delivery location and for being available during the delivery window.
Hot and prepared food is final at the time of service. At pickup, you are welcome to check and taste your order before you leave. Any concern must be raised with French Quarter Kitchen™ before the order leaves our building, or with our driver at the time of a French Quarter Kitchen™ delivery, so we can make it right on the spot.
Once an order leaves our building, there is no refund, replacement, credit, or remake. This includes orders picked up by you or anyone you send, and orders carried by DoorDash or any other delivery or courier service.
French Quarter Kitchen™ is not responsible for the time, temperature, handling, or condition of food after it leaves our building, including food in the care of a third-party delivery service.
Customers are responsible for reviewing menu and product information before purchasing and consuming.
French Quarter Kitchen™ products may be prepared, handled, stored, or packaged in environments where common allergens may be present.
If you have a food allergy, sensitivity, dietary restriction, or medical concern, do not eat the product unless you are certain it is safe for you.
French Quarter Kitchen™ is not responsible for allergic reactions, sensitivities, misuse, or failure to review product information.
We make reasonable efforts to display food images, descriptions, sizes, and portions accurately. However, plating, color, portion appearance, and presentation may vary slightly.
Product photos may include serving suggestions or styled food images. Serving items, plates, props, and food shown in images are not included unless specifically stated.
Prices are listed in U.S. dollars and may change at any time. The final price for each order is the price we confirm in writing.
French Quarter Kitchen™ reserves the right to update pricing, correct errors, discontinue items, limit quantities, or cancel orders due to ingredient availability, fraud risk, technical errors, or pricing mistakes.
Payments are processed through approved third-party payment processors.
French Quarter Kitchen™ does not store full credit card numbers on the website.
Orders are not considered accepted until the final price is confirmed, payment is successfully authorized, and the order is confirmed.
By placing an order, the customer agrees to contact French Quarter Kitchen™ first regarding any order issue, pickup or delivery concern, product claim, or customer service question.
French Quarter Kitchen™ reserves the right to dispute chargebacks, payment reversals, refund claims, and payment disputes using:
Chargeback evidence
Refund policy, customer communications, and pickup, delivery, and order records may be used as relevant evidence when responding to chargebacks and inquiries.
Because French Quarter Kitchen™ products are consumable food items, refunds, returns, exchanges, credits, replacements, and cancellations are not provided for final sale products except where required by law or approved solely at our discretion.
Refund, return, exchange, credit, replacement, and cancellation requests are reviewed under the final pricing, final sale, time of service, pickup and delivery, and customer responsibility terms listed on this page.
Food is purchased and prepared for your order after it is confirmed. Cancellations are not guaranteed.
Once ingredients have been purchased or an order has been prepped, cooked, packed, or prepared for pickup or delivery, it cannot be canceled.
If a customer requests cancellation before preparation begins, French Quarter Kitchen™ may review the request at its sole discretion.
Submitting a cancellation request does not guarantee cancellation.
Customers must pick up orders during the confirmed pickup window and provide confirmation of receipt when requested.
Pickup orders are final sale once prepared or marked ready for pickup.
Recipes sold by French Quarter Kitchen™ are digital downloads. All recipe sales are final once the download link is delivered.
Recipes are for personal, household use. They may not be copied, shared, resold, published, or used commercially without written permission.
If you do not receive your download link, contact us at hello@frenchquarterkitchen.com with your order number and the email used at checkout, and we will resend it.
French Quarter Kitchen™ respects customer privacy. We collect customer information only as needed to process orders, accept payment, prepare and deliver orders, provide customer service, send order updates, comply with legal requirements, help prevent fraud, and improve the customer experience.
We do not sell customer personal information.
Customer information may be shared only with trusted service providers necessary to operate the business, such as payment processors, delivery services, website providers, email and text message providers, fraud prevention tools, tax/compliance providers, and business operations systems.
Customers may receive transactional emails related to orders, pickup, delivery, receipts, customer service, or account activity.
Customers who check the text-message box receive order text messages under our SMS Terms at frenchquarterkitchen.com/sms-terms.
Marketing emails or promotions may be sent only when allowed by law and customer consent settings.
Customers may unsubscribe from marketing emails where applicable.
Customers agree not to misuse the website, attempt fraud, interfere with checkout, steal content, copy product materials, scrape the website, reverse engineer products, or use the website for unlawful purposes.
All French Quarter Kitchen™ and Katye Fire™ names, logos, labels, product names, images, copy, branding, recipes, formulas, product concepts, and website content are owned by French Quarter Kitchen™ / Katye Fire™ or used with permission.
No content may be copied, reproduced, sold, altered, distributed, or used without written permission.
To the fullest extent permitted by law, French Quarter Kitchen™ is not liable for indirect, incidental, special, consequential, or punitive damages related to website use, product purchase, pickup or delivery delays, misuse of products, improper storage or reheating, allergic reactions, customer error, or third-party service issues.
French Quarter Kitchen™ may update these Terms at any time. Updates will be posted on this page with a revised effective date.
Continued use of the website or purchase of products after updates means the customer accepts the revised Terms.
For questions about these Terms, website use, orders, pickup, delivery, or customer support, contact hello@frenchquarterkitchen.com or call (770) 707-6700.
Nothing in this policy limits any rights that cannot be waived under applicable law.