Last Updated: October 8, 2026
French Quarter Kitchen™ products are prepared, consumable food items. For food safety, quality control, and product integrity reasons, all sales are final once an order is confirmed and paid.
Kitchen menu items with a fixed price are paid at checkout, and the price shown at checkout is the final price.
Items priced by the pound are weighed at pickup. For those orders, and for catering, event, and custom food orders with extras we price by hand, we confirm the final price, date, pickup or delivery details, and any deposit in writing before the order is accepted.
Catering and event orders: a 50% non-refundable deposit is due when the order is booked, and the order is not confirmed until the deposit is paid. All payment is due 5 days before the event, and there are no changes or cancellations within 5 days of the event, because the food is bought and prepped ahead. Orders placed within 5 days of the event are last-minute and carry an upcharge if we can accept them.
Every order, kitchen or catering: an order is confirmed only when payment is received. A text or a call does not confirm an order. If payment is not received, the order will not be prepared, and deposits are not refunded.
The price we confirm in writing is the final price for that order. Changes you request after confirmation, such as added items, larger quantities, a new date, or a new address, may change the final price and will be confirmed again in writing.
Orders are not accepted until the final price is confirmed and payment or the required deposit is received. Once an order is confirmed and paid, it is final sale.
French Quarter Kitchen™ products are prepared, consumable food items. For food safety, quality control, and product integrity reasons, all sales are final once an order is confirmed and paid.
Customers are responsible for reviewing the items, sizes, quantities, pickup date and time, delivery address, billing address, and final price before confirming an order.
French Quarter Kitchen™ does not accept returns, exchanges, cancellations, refunds, chargeback-based refund requests, or replacement requests for the following reasons:
Resolution
Any resolution is at the sole discretion of French Quarter Kitchen™ except where required by law.
Food is purchased and prepared for your order after it is confirmed. Cancellations are not guaranteed.
Once ingredients have been purchased or an order has been prepped, cooked, packed, or prepared for pickup or delivery, it cannot be canceled.
If a customer requests cancellation before preparation begins, French Quarter Kitchen™ may review the request at its sole discretion.
Submitting a cancellation request does not guarantee cancellation.
Hot and prepared food is final at the time of service. At pickup, you are welcome to check and taste your order before you leave. Any concern must be raised with French Quarter Kitchen™ before the order leaves our building, or with our driver at the time of a French Quarter Kitchen™ delivery, so we can make it right on the spot.
Once an order leaves our building, there is no refund, replacement, credit, or remake. This includes orders picked up by you or anyone you send, and orders carried by DoorDash or any other delivery or courier service.
French Quarter Kitchen™ is not responsible for the time, temperature, handling, or condition of food after it leaves our building, including food in the care of a third-party delivery service.
Customers are responsible for entering a complete and correct delivery address and for picking up during the confirmed pickup window.
French Quarter Kitchen™ is not responsible for orders delivered to an incorrect or incomplete address provided by the customer, or for orders not picked up during the pickup window.
If a delivery fails because of an address error, refusal, or the customer being unavailable, any redelivery may require an additional delivery charge.
Recipes sold by French Quarter Kitchen™ are digital downloads. All recipe sales are final once the download link is delivered.
Recipes are for personal, household use. They may not be copied, shared, resold, published, or used commercially without written permission.
If you do not receive your download link, contact us at hello@frenchquarterkitchen.com with your order number and the email used at checkout, and we will resend it.
By placing an order, the customer agrees to contact French Quarter Kitchen™ first regarding any order issue, pickup or delivery concern, product claim, or customer service question.
French Quarter Kitchen™ reserves the right to dispute chargebacks, payment reversals, refund claims, and payment disputes using:
Chargeback evidence
Refund policy, customer communications, and pickup, delivery, and order records may be used as relevant evidence when responding to chargebacks and inquiries.
Nothing in this policy limits any rights that cannot be waived under applicable law.
For refund policy, final pricing, or final sale questions, contact hello@frenchquarterkitchen.com.
Please include your order number and the email used at checkout.